Terms & Conditions

Background

These Terms and Conditions govern your use of the websites www.dnsupport.co.uk and www.dnsupport.net, and any products or services provided by Drive Network Support Ltd. By accessing or using these websites, purchasing from our store, or engaging our managed services, you agree to be bound by these Terms. If you do not agree, please stop using our websites immediately.

 

1. Definitions and Interpretation

Drive Network Support Ltd refers to the registered company listed above. Websites mean www.dnsupport.co.uk (our primary company site for managed services, training, support resources, and corporate information) and www.dnsupport.net (our e-commerce platform for products and purchasable services). Products means any physical or digital items sold through our online store(s), including hardware, software, licenses and accessories. Services mean our managed IT support, 24/7 helpdesk, cybersecurity protection, cloud hosting, network optimisation, CNC/industrial system support, training, consultancy, and related technical offerings. Content means all text, images, videos, software, or other materials appearing on our websites. User or Customer means any person or business using our websites, purchasing from our store, or receiving our services. Where applicable to apprenticeships, grants or fee-assisted training, Scholarship Program Addendum means the additional terms available at https://www.dnsupport.co.uk/legal/scholarship-program-addendum, which apply in addition to these Terms.

 

2. Scope of Services

Drive Network Support Ltd operates as both a Managed Service Provider and an e-commerce retailer. We provide: 24/7 IT support and helpdesk, proactive cybersecurity protection, cloud hosting and backup, CNC and industrial IT/automation system support, product sales via www.dnsupport.net, training programs and apprenticeships, and informational content via our websites.

 

3. Orders and Payments

All prices are shown in GBP (£) and include VAT unless otherwise stated. Product purchases made via www.dnsupport.net must be paid in full at checkout using our secure payment options. Services purchased on account are invoiced per the applicable agreement; unless stated otherwise, invoices are due within 30 days of the invoice date. We reserve the right to charge statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended). Orders are subject to stock availability.

 

4. Delivery of Goods

We deliver within the United Kingdom and internationally, where supported. Delivery times vary depending on the product and destination. Risk transfers to the customer upon delivery. Ownership passes once full payment has been received.

 

5. Service Performance

We deliver all services with reasonable care, skill, and expertise. Specific service levels, response times, and guarantees are outlined in our Service Level Agreement (SLA). Customers will be notified of maintenance when possible.

 

6. Intellectual Property

All content, software, designs, and materials on our websites are the property of Drive Network Support Ltd or its licensors. Users may not reproduce, copy, or distribute our materials without written permission.

 

7. Links to and from Our Websites

Our websites may contain links to external resources. We are not responsible for their content or availability. You may link to our home pages provided the link is fair and legal. To request permission, contact support@dnsupport.co.uk.

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8. Acceptable Use and Security Responsibilities

You must not misuse our websites, networks or services by introducing malware, attempting unauthorised access, probing, scanning or overload attacks, or using our platforms for unlawful, harmful, infringing or abusive purposes. You are responsible for maintaining up-to-date endpoint security and access controls for any systems you connect to our services. We may suspend or restrict access to protect our infrastructure or where misuse, suspected compromise, non-payment, or breach of these Terms is identified. Breaches may lead to termination and/or legal action.

 

9. Data Protection and Security

We handle personal data in accordance with the UK GDPR and the Data Protection Act 2018, as set out in our Privacy Policy.

 

We act as:

Data controller for personal data where we determine the purposes and means of processing (for example, marketing or account administration); and Data processor where we process personal data on your behalf under a services agreement.

 

Where we act as processor, we will: process only on your lawful written instructions; implement appropriate technical and organisational measures to protect personal data; ensure confidentiality; assist with data subject requests and incident notifications; and delete or return personal data at the end of the services, in each case as required by law and the contract. Security information, including our use of trusted sub-processors and hosting providers, is available on request.

 

10. Refunds and Returns

Physical products may be returned within 14 days of delivery if unused and in original packaging, as detailed in our Refunds & Returns Policy. Service fees are non-refundable once work has begun, except in cases of proven non-performance.

 

11. Cancellations and Termination

Subscription or managed services may be cancelled with 30 days’ written notice before renewal. We may suspend or terminate services for non-payment, misuse, or breach of these Terms.

 

12. Limitation of Liability

Drive Network Support Ltd is not liable for indirect or consequential losses, including data loss or business interruption. Our total liability shall not exceed the total amount paid by the customer for the affected service or product.

 

13. Website Availability

While we aim for continuous uptime across both websites, we cannot guarantee uninterrupted service.

 

14. No Waiver

Failure by Drive Network Support Ltd to enforce any part of these Terms does not constitute a waiver of that right.

 

15. Severability

If any clause is found to be unlawful or unenforceable, it shall be removed and the remainder of these Terms will continue to apply.

 

16. Notices

All notices should be sent to support@dnsupport.co.uk or to Drive Network Support Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

 

17. Governing Law

These Terms and all transactions with Drive Network Support Ltd are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

 

18. Contact

If you have questions about these Terms or our websites, contact us at info@dnsupport.co.uk or visit www.dnsupport.co.uk.

 

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19. Confidentiality

Each party must keep confidential all information disclosed by the other that is marked confidential or would reasonably be considered confidential, and must use it only to perform or receive the Services, subject to legal or regulatory disclosures.

 

20. Subcontractors and Third-Party Providers

We may use qualified subcontractors and third-party providers (including cloud hosting and security vendors) to deliver the Services. We remain responsible for their performance and will ensure appropriate contractual safeguards.

 

21. Anti-Bribery, Modern Slavery, Sanctions and Export Controls

Both parties shall comply with all applicable anti-bribery and corruption laws, the UK Modern Slavery Act 2015, applicable trade sanctions, and export control laws. We do not support unlawful uses of our products or services. We may suspend performance if compliance concerns arise.

 

22. Scholarship Program Addendum

Where you participate in DNS scholarships, fee-assisted training or apprenticeships, the Scholarship Program Addendum applies in addition to these Terms. See https://www.dnsupport.co.uk/legal/scholarship-program-addendum.