DNS INFORMATION TECHNOLOGY
Purpose:
Provide reliable, secure, and scalable IT services that support business operations, growth, and continuity for clients.
1. Core Managed Services
These are the backbone offerings.
a. Helpdesk & User Support
-
Remote and on-site technical support
-
Ticketing system management
-
Issue resolution (hardware, software, access)
-
User onboarding and offboarding
-
SLA-based response and resolution times
b. Endpoint Management
-
Workstation and laptop provisioning
-
OS installation and patch management
-
Device monitoring and health reporting
-
Antivirus and endpoint protection
-
Asset tracking and lifecycle management
c. Server & Infrastructure Management
-
On-prem and cloud server support
-
Virtualisation (VMware, Hyper-V, etc.)
-
Storage management
-
Performance monitoring
-
Capacity planning
2. Network & Connectivity
Ensures that everything communicates reliably with all other components.
-
Network design and setup (LAN/WAN/Wi-Fi)
-
Firewall configuration and management
-
VPN setup and maintenance
-
Internet and ISP coordination
-
Network monitoring and uptime reporting
3. Cybersecurity & Risk Management
Protects systems, data, and people.
-
Firewall and intrusion prevention
-
Endpoint detection and response (EDR)
-
Email security and spam filtering
-
Multi-factor authentication (MFA)
-
Vulnerability scanning
-
Security awareness training
-
Incident response planning
4. Cloud Services & Microsoft Ecosystem
Modern workplace and hosted environments.
-
Microsoft 365 management (Email, Teams, SharePoint)
-
Azure or other cloud platform management
-
Cloud migrations (email, file servers, apps)
-
Backup and retention policies
-
Identity and access management
5. Backup, Disaster Recovery & Business Continuity
Keeps clients running when things go wrong?
-
Automated data backups
-
Off-site and cloud-based backups
-
Disaster recovery planning
-
Recovery testing and documentation
-
Business continuity strategies
6. IT Strategy & Consulting
Moves clients from reactive to proactive.
-
IT roadmaps and lifecycle planning
-
Budgeting and cost optimisation
-
Technology assessments and audits
-
Vendor and licensing management
-
Compliance guidance (industry-specific where applicable)
7. Documentation & Standards
Creates consistency and accountability.
-
Network and system documentation
-
SOPs and run books
-
Asset and license inventories
-
Change management records
-
Compliance documentation
8. Reporting & Client Communication
Keeps everything transparent.
-
Monthly or quarterly service reports
-
Security and risk summaries
-
SLA performance tracking
-
Strategic review meetings
-
Improvement recommendations
The Outcome of This Category
When MSP INFORMATION TECHNOLOGY is done right, our clients get:
-
Fewer disruptions
-
Better security
-
Predictable IT costs
-
Clear accountability
-
Confidence to focus on their business
CAD DRAWINGS
Purpose:
Create, manage, and control accurate technical drawings and 3D models that define form, fit, and function for manufacturing, sales, and documentation.
1. Design Creation
This is where ideas become manufacturable data.
a. 2D Drawings
-
Technical drawings
-
Orthographic views
-
Dimensions and tolerances
-
GD&T where required
-
Notes, callouts, and symbols
b. 3D Models
-
Parametric solid models
-
Assemblies and sub-assemblies
-
Surface modelling (if applicable)
-
Configurations and variants
2. Standards & Best Practices
Keeps drawings usable and consistent.
-
Drawing templates
-
Title blocks
-
Naming conventions
-
Layer management
-
Units and scale standards
-
Revision numbering rules
3. Revision & Change Management
Prevents costly mistakes.
-
Revision history tracking
-
Engineering change requests (ECR)
-
Engineering change orders (ECO)
-
Obsolete drawing control
-
Version approval workflows
4. Manufacturability & Design for CNC
Bridges design and production.
-
Design for manufacturability (DFM)
-
Tolerance optimization
-
Tool access considerations
-
Material selection guidance
-
Feedback loop from machinists
5. File Management & Storage
Protects intellectual property.
-
Centralised file storage
-
Access control and permissions
-
Backup and redundancy
-
Secure file sharing
-
File format control (STEP, DWG, DXF, native CAD)
6. Collaboration & Communication
Ensures alignment across teams.
-
Internal design reviews
-
Client review and approval
-
Markups and redlines
-
Cross-functional collaboration (CNC, sales, QA)
7. Documentation & Deliverables
What leaves the design team?
-
Production-ready drawings
-
Assembly instructions
-
Exploded views
-
Bill of materials (BOM)
-
Supporting technical notes
8. Compliance & Industry Requirements
Ensures drawings meet expectations.
-
Industry standards (ISO, ASME, etc.)
-
Client-specific requirements
-
Regulatory considerations
-
Traceability requirements
9. Tools & Software
Defines the design environment.
-
CAD software platforms
-
Licensing management
-
Plug-ins and add-ons
-
File translation tools
10. Quality Assurance for Design
Catches errors before production.
-
Design checks and peer reviews
-
Tolerance stack-up analysis
-
Fit and interference checks
-
Drawing release sign-off
Outcome of This Category
When CAD DRAWINGS are well controlled:
-
CNC programming is faster and cleaner
-
Scrap and rework drop sharply
-
Clients trust the deliverables
-
Design changes don’t create chaos
-
The organization has a single source of truth
E-COMMERCE SALES
Purpose:
Sell products and services online through a reliable, secure, and user-friendly digital storefront that converts visitors into customers and supports growth.
1. Online Storefront
This is what customers see and interact with.
-
Website and e-commerce platform
-
Product and service listings
-
Pricing and configuration options
-
Product images, specs, and descriptions
-
Mobile and tablet compatibility
-
Site navigation and search
2. Product & Service Catalogue
Defines what can be sold online.
-
Physical products
-
Digital products
-
Custom or made-to-order items
-
Service packages
-
Subscription offerings (if applicable)
-
SKU and product code management
3. Ordering & Checkout
Where conversion happens.
-
Shopping cart functionality
-
Secure checkout flow
-
Guest and account-based checkout
-
Tax and shipping calculations
-
Discount codes and promotions
-
Order confirmation and receipts
4. Payment Processing
Ensures money moves safely.
-
Credit and debit card processing
-
Digital wallets (where applicable)
-
Payment gateway integration
-
Fraud detection and prevention
-
Refunds and chargeback handling
5. Customer Accounts & Experience
Builds loyalty and trust.
-
Customer profiles
-
Order history
-
Saved payment and shipping details
-
Communication preferences
-
Support and contact options
6. Fulfilment & Delivery
Gets the product to the customer.
-
Order processing workflows
-
Inventory coordination
-
Shipping carriers and tracking
-
Digital delivery (if applicable)
-
Returns and exchanges
7. Integration with Operations
Connects sales to the rest of the business.
-
Inventory and stock syncing
-
CNC production triggers (for custom items)
-
CAD file or spec handoff
-
Accounting and invoicing integration
-
CRM or ERP integration
8. Marketing & Sales Enablement
Drives traffic and demand.
-
Search engine optimisation (SEO)
-
Email marketing
-
Promotions and campaigns
-
Upselling and cross-selling
-
Customer reviews and testimonials
9. Analytics & Performance Tracking
Measures what works.
-
Sales reports
-
Conversion rates
-
Cart abandonment tracking
-
Customer behaviour insights
-
Revenue forecasting
10. Security, Compliance & Trust
Protects customers and the business.
-
SSL and encryption
-
PCI compliance
-
Data privacy controls
-
Secure customer data storage
-
Platform updates and patching
Outcome of This Category
When E-COMMERCE SALES is properly managed:
-
Orders flow in without friction
-
Customers trust the platform
-
Sales data is accurate and actionable
-
Operations and production stay aligned
-
Revenue scales without chaos
.png)
SCHOLARSHIP PROGRAM
Core Principle:
Every scholarship student is introduced to all program categories, but must complete a minimum of five
(5) modules across the program to earn a passing grade.
Students may choose to specialise in one area or spread modules across multiple categories. Completion is based on demonstrated competence and practical application, not attendance or time served.
PROGRAM CATEGORIES & MODULE STRUCTURE
Students may select modules from the following categories. Each category has a defined pass threshold to ensure real capability.
1. MSP INFORMATION TECHNOLOGY
Available Modules
-
Hardware & Device Management
-
Network Design
-
Network Implementation
-
Network Troubleshooting
-
Cybersecurity Fundamentals
-
Advanced Security and Risk
-
Operating Systems Administration
-
Cloud Services & Virtualisation
-
Software Programming Fundamentals
-
Automation & Scripting
-
Helpdesk Operations
-
IT Documentation & Standards
Category Pass Requirement
-
4 modules required to pass MSP IT
-
Must include:
-
One infrastructure module (hardware, network, or cloud)
-
One security or software module
-
2. CNC MACHINERY
Available Modules
-
Laser Cutting
-
Press Brake Operation
-
Punch Machines
-
Welding Fundamentals
-
Tube Processing
-
Material Storage & Handling
-
CNC Machine Setup
-
Tooling & Maintenance
-
Robotics Integration
-
Machine Software Programming
-
Quality Control & Inspection
Category Pass Requirement
-
4 modules required to pass CNC Machinery
-
Must include:
-
One machine operation module
-
One safety, material, or quality module
-
3. CAD DRAWINGS
Available Modules
-
2D Technical Drawing
-
3D Modeling
-
Assembly Design
-
GD&T & Tolerancing
-
Design for Manufacturability
-
Revision Control
-
File Standards & Naming
-
Drawing Review & Validation
Category Pass Requirement
-
3 modules required to pass CAD Drawings
-
Must include:
-
One drawing or modelling module
-
One tolerance or manufacturability module
-
4. E-COMMERCE SALES
Available Modules
-
Online Store Setup
-
Product Listings & Catalogue Management
-
Pricing & Promotions
-
Checkout & Payment Systems
-
Order Fulfillment
-
Customer Accounts & Support
-
Digital Marketing Fundamentals
-
Analytics & Reporting
-
Security & Compliance
Category Pass Requirement
-
3 modules required to pass E-Commerce Sales
-
Must include:
-
One sales or storefront module
-
One operations or analytics module
-
5. FOOTBALL COACHING & ELITE PLAYER DEVELOPMENT
This category defines the football standard of the scholarship. It exists to help players transition into professional environments.
Available Modules
-
Technical Skills Development
-
Tactical Awareness & Game Intelligence
-
Position-Specific Training
-
Strength & Conditioning for Football
-
Speed, Agility & Injury Prevention
-
Performance Analysis & Video Review
-
Sports Psychology & Mental Resilience
-
Nutrition & Recovery for Athletes
-
Leadership & Team Dynamics
-
Professional Pathways & Career Planning
Category Pass Requirement
-
4 modules required to pass Football Coaching
-
Must include:
-
One technical or tactical module
-
One physical or performance module
-
OVERALL SCHOLARSHIP PASS REQUIREMENT
To complete the scholarship program, a student must:
-
Complete a minimum of 5 modules total
-
Modules must come from at least two different categories
-
Football Coaching must be represented by at least one module
-
At least one module must include a practical assessment
Example Valid Scholarship Completions
-
3 Football Coaching + 2 MSP IT
-
2 Football Coaching + 2 CNC + 1 CAD
-
2 Football Coaching + 3 E-Commerce
-
4 Football Coaching + 1 CAD
Program Outcome
Graduates of the scholarship:
-
Train in a professional football environment
-
Leave with real technical or business skills
-
Understand discipline, structure, and accountability
-
Are prepared for football careers with or without contracts
Digital Skills for a Connected World
Master modern IT skills across a range of modules — from networking and cybersecurity to cloud systems and software development. Perfect for beginners and upskillers alike.
Hands-on training with CNC machines and industrial systems. Learn programming, operation, and safety standards with globally recognized tools and guidance.
OUR CERTIFIED
PARTNERS
CyberSmart
Bitdefender
ConnectWise
