Terms and Conditions

Drive Network Support Ltd is a company registered in England and Wales.

• Company number: 13860289
• Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• VAT registration number: 489 0332 69
• Incorporated: 20 January 2022
• VAT registered: 1 April 2025

These Terms and Conditions govern your use of the websites www.dnsupport.co.uk and www.dnsupport.net, the Secure Edge Gateway Platform (SEGP), the free 30-Day Pilot, and any products or services provided by Drive Network Support Ltd. By accessing or using these websites, registering for the 30-Day Pilot, purchasing from our store, or engaging our managed services, you agree to be bound by these Terms. If you do not agree, please stop using our websites immediately.

Drive Network Support Ltd refers to the registered company listed above. Websites mean www.dnsupport.co.uk (our primary company site for the Secure Edge Gateway Platform, managed services, training, support resources, and corporate information) and www.dnsupport.net (our operational platform for the customer portal, pilot registration, and purchasable products and services). SEGP or the Platform means the Secure Edge Gateway Platform developed by Drive Network Support Ltd, including its hardware, software, dashboards and reporting. Pilot means the free 30-Day Pilot of SEGP. Products means any physical or digital items sold through our online store(s), including hardware, software, licences and accessories. Services mean our managed IT support, 24/7 helpdesk, cybersecurity protection, cloud hosting, network optimisation, CNC/industrial system support, training, consultancy, and related technical offerings. Content means all text, images, videos, software, or other materials appearing on our websites. User or Customer means any person or business using our websites, registering for the Pilot, purchasing from our store, or receiving our services. Where applicable to apprenticeships, grants or fee-assisted training, Scholarship Program Addendum means the additional terms available from us on request, which apply in addition to these Terms.

Drive Network Support Ltd operates as a technology company developing the Secure Edge Gateway Platform, and also as a Managed Service Provider and e-commerce retailer. We provide: the Secure Edge Gateway Platform and the free 30-Day Pilot, 24/7 IT support and helpdesk, proactive cybersecurity protection, cloud hosting and backup, CNC and industrial IT/automation system support, product sales via www.dnsupport.net, training programs and apprenticeships, and informational content via our websites.

The 30-Day Pilot is offered free of charge and is subject to availability and to our acceptance of your registration, which is made via the site survey at dnsupport.net/site-survey. The Pilot is provided for evaluation purposes only and carries no obligation on either party to enter into a further agreement. Pilot findings and reports are provided to you for your own use. We provide the Pilot with reasonable care and skill; the service levels in our Service Level Agreement apply only to contracted paid services unless expressly agreed otherwise in writing. We may end a Pilot early where equipment is misused, where access required to run the Pilot is not provided, or where these Terms are breached.

All prices are shown in GBP (£) and include VAT unless otherwise stated. Product purchases made via www.dnsupport.net must be paid in full at checkout using our secure payment options. Services purchased on account are invoiced per the applicable agreement; unless stated otherwise, invoices are due within 30 days of the invoice date. We reserve the right to charge statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended). Orders are subject to stock availability.

We deliver within the United Kingdom and internationally, where supported. Delivery times vary depending on the product and destination. Risk transfers to the customer upon delivery. Ownership passes once full payment has been received.

We deliver all services with reasonable care, skill, and expertise. Specific service levels, response times, and guarantees are outlined in our Service Level Agreement (SLA). Customers will be notified of maintenance when possible.

All content, software, designs, and materials on our websites, including the Secure Edge Gateway Platform and its interfaces and reporting, are the property of Drive Network Support Ltd or its licensors. Users may not reproduce, copy, or distribute our materials without written permission.

Our websites may contain links to external resources. We are not responsible for their content or availability. You may link to our home pages provided the link is fair and legal. To request permission, use our Contact page or email support@dnsupport.co.uk.

You must not misuse our websites, networks, the Secure Edge Gateway Platform or our services by introducing malware, attempting unauthorised access, probing, scanning or overload attacks, or using our platforms for unlawful, harmful, infringing or abusive purposes. You are responsible for maintaining up-to-date endpoint security and access controls for any systems you connect to our services. We may suspend or restrict access to protect our infrastructure or where misuse, suspected compromise, non-payment, or breach of these Terms is identified. Breaches may lead to termination and/or legal action.

We handle personal data in accordance with the UK GDPR and the Data Protection Act 2018, as set out in our Privacy Policy. We act as:

• Data controller for personal data where we determine the purposes and means of processing (for example, marketing or account administration); and
• Data processor where we process personal data on your behalf under a services agreement, including Secure Edge Gateway Platform deployments and the 30-Day Pilot.

Where we act as processor, we will: process only on your lawful written instructions; implement appropriate technical and organisational measures to protect personal data; ensure confidentiality; assist with data subject requests and incident notifications; and delete or return personal data at the end of the services, in each case as required by law and the contract. Security information, including our use of trusted sub-processors and hosting providers, is available on request.

Physical products may be returned within 14 days of delivery if unused and in original packaging, as detailed in our Refunds & Returns Policy. Service fees are non-refundable once work has begun, except in cases of proven non-performance.

Subscription or managed services may be cancelled with 30 days’ written notice before renewal. We may suspend or terminate services for non-payment, misuse, or breach of these Terms.

Drive Network Support Ltd is not liable for indirect or consequential losses, including data loss or business interruption. Our total liability shall not exceed the total amount paid by the customer for the affected service or product.

While we aim for continuous uptime across both websites, we cannot guarantee uninterrupted service.

Failure by Drive Network Support Ltd to enforce any part of these Terms does not constitute a waiver of that right.

If any clause is found to be unlawful or unenforceable, it shall be removed and the remainder of these Terms will continue to apply.

All notices should be sent to support@dnsupport.co.uk or to Drive Network Support Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

These Terms and all transactions with Drive Network Support Ltd are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

If you have questions about these Terms or our websites, contact us via our Contact page or at info@dnsupport.co.uk. You can also start your free 30-Day Pilot.

Each party must keep confidential all information disclosed by the other that is marked confidential or would reasonably be considered confidential, and must use it only to perform or receive the Services, subject to legal or regulatory disclosures.

We may use qualified subcontractors and third-party providers (including cloud hosting and security vendors) to deliver the Services. We remain responsible for their performance and will ensure appropriate contractual safeguards.

Both parties shall comply with all applicable anti-bribery and corruption laws, the UK Modern Slavery Act 2015, applicable trade sanctions, and export control laws. We do not support unlawful uses of our products or services. We may suspend performance if compliance concerns arise.

Where you participate in DNS scholarships, fee-assisted training or apprenticeships, the Scholarship Program Addendum applies in addition to these Terms. A copy is available on request via our Contact page.