Terms & Conditions
Effective Date: [Friday, 11 April 2025]
Company: Drive Network Support Ltd (Company No. 13860289)
Address: 71-75 Shelton Street, Covent Garden, WC2H 9JQ, United Kingdom
Contact: info@dnsupport.co.uk | info@dnsupport.net | Tel: +44 1582 858057
Welcome to Drive Network Support Ltd ("we", "our", or "DNS"). These Terms govern your access and use of our website and services.
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Use of Our Services: By using our site, you agree to these Terms and confirm you are 18+ or have guardian consent. You agree not to misuse our services or attempt unauthorized access.
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Account Responsibilities: If you register an account, you are responsible for safeguarding your login details and for all activity under your account.
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Pricing & Payments: Prices for products and services are clearly listed. Support packages are billed on a recurring basis unless cancelled. All payments are secure.
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Automatic Renewals: Unless cancelled, support plans automatically renew. You will be notified prior to renewal.
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Warranties: Where offered, warranty terms will be specified with the product or service. DNS is not responsible for third-party warranties.
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Limitation of Liability: DNS shall not be liable for indirect or consequential damages. Our total liability is limited to the amount you paid in the 12 months before the claim.
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Termination: We may suspend or terminate your access for violations. You can cancel anytime via your account or email.
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Governing Law: These Terms are governed by the laws of England and Wales. International users agree to UK jurisdiction.
We care about your privacy. This explains how DNS collects, uses, and protects your data.
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What We Collect: Name, email, address, phone number, billing info, support logs, IP addresses.
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Why We Collect It: To provide services, manage accounts, improve support, and, with consent, for marketing.
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Data Sharing: We share only with trusted processors (e.g., payments, email tools) and legal authorities if required.
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Your Rights: You may access, correct, delete your data, or withdraw consent for marketing.
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Data Retention & Security: Data is securely stored and kept only as long as needed.
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International Users: By using our services from outside the UK, you consent to your data being processed in the UK.
Service Level Agreement (SLA)
Coverage & Hours: Support available Mon–Fri, 9 AM–6 PM GMT. Emergency options are available by agreement.
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Response Times: Standard (24h), Premium (4h), Ultimate (2h or less).
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Service Commitments: Target 99.5% uptime and fast resolution.
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Client Responsibilities: Report issues accurately, maintain active plans.
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Compensation: Service credits or partial refunds issued for major SLA breaches.
Cookie Policy
What Are Cookies? Small files used to store settings and help us improve your experience.
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Types We Use: Essential (site function), Analytics (usage stats), Preferences (saved settings), and Marketing (targeted ads).
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Managing Cookies: You may disable cookies in your browser settings, but some features may not work correctly.
Disclaimer
No Professional Advice: Info provided is for general guidance, not professional advice unless stated.
2. Accuracy: We strive for accuracy but do not guarantee it.
3. External Links: We’re not responsible for third-party content.
4. Liability: DNS is not liable for damages from site use or service interruptions.
Affiliate Disclosure
1. Why We Use Affiliate Links: To recommend trusted tools and generate small commissions.
2. Our Promise: We only promote products we believe in and disclose affiliations transparently.
3. Third-Party Sites: Always check the policies of linked third-party sites before purchase.
Refunds & Returns Policy
Digital & IT Services: Refunds are available only if cancelled before service begins. Completed work is non-refundable.
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Physical Products: Returns accepted within 14 days if unused and in original packaging.
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Process: Contact info@dnsupport.co.uk with order details. Refunds are processed within 7 business days after approval.
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Warranty Returns: Covered items will be replaced or refunded under warranty terms.
Refunds & Returns Policy
Digital & IT Services: Refunds are available only if cancelled before service begins. Completed work is non-refundable.
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Physical Products: Returns accepted within 14 days if unused and in original packaging.
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Process: Contact info@dnsupport.co.uk with order details. Refunds are processed within 7 business days after approval.
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Warranty Returns: Covered items will be replaced or refunded under warranty terms.
Live Chat Policy
1. Purpose: For general questions, sales, and support.
2. Availability: Mon–Fri, 9AM–6PM GMT.
3. Data Collection: Name, email, chat history and IP may be stored.
4. Acceptable Use: Abuse may result in account termination.
5. No Binding Agreements: Chat does not equal contract until confirmed by email or invoice.
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